Return & Refund Policy
We accept return,
- if the product reaches you in a condition which renders it unfit for use, beyond expiry date etc., we request you to contact us within 24 hours from delivery. We will analyze the photographs and video of the opening the product at our warehouse, as the situation demands, and upon finding that the product has reached you in a condition as stated above, initiate a refund within 7 days. We suggest to keep a video of the product from opening of package to issue at hand for speedy and accurate resolution.
- We do not accept ‘Taste’ as a factor for returning the product, as we acknowledge and understand that everyone may not have the similar taste preferences.
- In case of packaged/branded food products, we will only accept refunds in the case that products has reached beyond the date of expiry, or similar reasons; if there are any quality related issues within the product, the support team of the said brand may be contacted and India Cuisine does not hold any liability for the same.
- The final and binding decision for whether the product is eligible for refund, on a case by case basis, lies with India Cuisine only.
Refund will be initiated within 7 days of acknowledgement of issue. It will be processed to the original payment source except COD. In case of COD, our team will contact you for your bank account details in which the amount will be credited.