Return & Refund Policy
Return and Refund policy under India
We accept return:-
- if the product reaches you in a condition which renders it unfit for use, beyond expiry date etc., we request you to contact us within 24 hours from delivery. We will analyze the photographs and video of the opening the product at our warehouse, as the situation demands, and upon finding that the product has reached you in a condition as stated above, initiate a refund within 7 days, along with required proof. We suggest to keep a video of the product from opening of package to issue at hand for speedy and accurate resolution.
- We do not accept ‘Taste’ as a factor for returning the product, as we acknowledge and understand that everyone may not have the similar taste preferences.
- In case of packaged/branded food products, we will only accept refunds in the case that products has reached beyond the date of expiry, or similar reasons.
- The final and binding decision for whether the product is eligible for refund, on a case by case basis, lies with India Cuisine only.
Refund will be initiated within 7 days from the resolution of issue. It will be processed to the original payment source except COD. In case of COD, our team will contact you for your bank account details in which the amount will be credited.
Return and Refund Policy outside India
Please note that if an order is returned to us by the shipping carrier as "undeliverable" or "refused", both actual outgoing and return shipping charges would be deducted from the original order total (regardless of amount paid for shipping). If order is requested to be re-shipped, we may charge a "re-packaging" and additional shipping charge for the re-shipment.
Though we attempt to update all products images, we will not accept any returns due to item packaging for items received being different than shown on the website.
All items must be returned in their original packaging and condition.